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  • Cardholder’s are contacting me, saying that they are not receiving their 3 free ATM transactions per month ($3 CARD.com fees), despite depositing over $800. I should refund them right?

    Permanently deleted user June 13, 2014 01:27 0 votes 0 comments

  • The cardholder that contacted me is unable to see the funds on their online account? Why?

    Permanently deleted user June 13, 2014 01:26 0 votes 0 comments

  • If a cardholder sets up direct deposit on their original card, and they close that card, and order a new one, where do the direct deposits go?

    Permanently deleted user June 13, 2014 01:26 0 votes 0 comments

  • When a cardholder is charged at a Moneypass ATM, what am I supposed to do?

    Permanently deleted user June 13, 2014 01:26 -1 votes 0 comments

  • Our cardholder in Puerto Rico complained of being charged an international fee, on top of their normal withdrawal fee, when getting money from the ATM? Isn’t Puerto Rico a US Territory?

    Permanently deleted user June 13, 2014 01:25 0 votes 0 comments

  • A cardholder is complaining about having to go through the CIP process again, to create an additional card account. Why are they not passing the CIP process the second time?

    Permanently deleted user June 13, 2014 01:25 0 votes 0 comments

  • E-Mails that a cardholder is receiving show incorrect balance amounts. Are the emails broken?

    Permanently deleted user June 13, 2014 01:24 0 votes 0 comments

  • The cardholder is looking at their card account on the website/app and it still shows closed cards on it. Why?

    Permanently deleted user June 13, 2014 01:24 0 votes 0 comments

  • Does a card get re-issued when it expires?

    Permanently deleted user June 13, 2014 01:24 0 votes 0 comments

  • I am using Zendesk and my calls are dropping or lagging. Why?

    Permanently deleted user June 13, 2014 01:23 0 votes 0 comments

  • When a person contacts me through Zendesk about Marketing, Advertising, or Jobs, what should I do?

    Permanently deleted user June 13, 2014 01:19 0 votes 0 comments
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